Developing Levels of Service and Performance Measures Guidelines

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Developing Levels of Service and Performance Measures Guidelines
 
Price : $350.00 NZD ~USD 209.58
 
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This manual develops methods for organisations providing local government services to establish their levels of service and what their customers value. The context of the levels of service review process is described particularly as it relates to the overall asset management process and an organisation's broad performance frameworks.

While the original content was written for New Zealand local government, and have most direct relevance to public sector organisations, the practices of service level definition and consultation have wider application.

Specific sections cover:

  • Storm water and Land Drainage
  • Water and Wastewater
  • Transportation and Pedestrian Facilities
  • Property and Community Facilities
  • Solid Waste
  • Parks and Aquatic Facilities
  • Other Government Services- non-asset based

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© 2008 The NAMS Group