1 Changing Requirements

Key Takeaways

  1. Progression to non-technical KPIs being more important. Challenge with being able to measure these.
  2. The world is changing very quickly. Long term planning may be too long - needs refreshing very often.
  3. The audience for an Asset Management Plan. Need to be clear about the purpose and produce AMPs that meet needs.
  4. Review structure of AMP, target audience.
  5. Levels of service measure standardisation may not be appropriate to the risk. Too much focus on technical measures.
  6. Forecast budget for 10 years.
  7. Redundancy and resilience of communications technologies and infrastructure.
  8. AMPs need to be written in the context of other strategic plans - they don't need to be a one stop shop. Can use plan on a page is an effective communication method.
  9. Simple AMP format.
  10. What is the role of community engagement in the AMP process? At the start, end, constant or at all?
  11. Asset management plans not being utilised properly. Converting data into information to tell your story. Having target AMPs.
  12. The importance of creating a digital twin.
  13. Look outside of our own sector.
  14. Short concise one pager for execs, innovation and change. Clear end state and AMP is the means to deliver that end state. Link to all stakeholders as inputs to AMP to deliver whole of organisational outcomes.
  15. Changing technology challenging for us.
  16. Social outcomes are not anywhere near enough considered in asset management investments.
  17. AMPs need to be useable and valuable.

Actions going forward

  1. Shared industry knowledge of good LOS examples.
  2. Take a lead role in am across the sectors - set consistent standards.
  3. Review the role of traditional AMPs - to enable better story telling.
  4. How to best get customers expectation LOS into meaningful targets.
  5. Be careful about support for narrow metadata standard measures.
  6. Encourage practitioners to make good decisions based on evidence.
  7. Need to do the basics well and make sure improve resilience of assets. Smart and stand alone. As well as the new shiny tech approaches. New assets to manage- and fund.
  8. Does better business case work for all activities.
  9. What data do we need and how are we going to collect it?
  10. The system which asset management integrates needs to be better defined. Review the approach to implementing IIMM. Train up audit. Increase business case training around Asset Management.
  11. Standard document for as builds creating digital twin.
  12. Bring in external perspectives on what we are doing from other asset intensive sectors such as energy, oil &a gas, marine, process etc.
  13. Work with audit to understand what they/we want, an AM standalone degree, certification, and earlier at school, etc. Examples of good systems, reporting, etc - visibility of best practice.  Encourage collaboration and link to other bodies for other assets e.g.  FMANZ, AMC.
  14. Get young people into AM through clear and exciting career paths.
  15. Linking outcomes (wellbeing’s) and higher living standards to asset investments.
  16. Executive summaries and amp-light Documents.

Risks / Challenges

  • Efforts required and therefore costs to monitor and repot on performance.
  • Need to keep on top of the demands.
  • Multiple audiences and circumstances. Also makes comparison more difficult.
  • Balancing their expectations with reality and realistic deliverables.
  • Staff and Customers expectations. Political pressures
  • Resilience of technology - communication networks in remote regions. Training / attracting/ retaining staff. Funding. Keeping up to date with technologies- not always on back foot.
  • One size fits all and amount of work to change format
  • Audit causes a lot friction with the tick box. Some AMPs are hard to find, do we need rules to make it available.
  • Not thinking holistically across all am silos. Going to broad, that loses sight of the focus on asset management.
  • Customer service in the water space.
  • Our own introspection and professional pride.
  • Places and spaces for people to share are only available for specific groups rather than open to all making it hard to collaborate.
  • Little emphasis on it in tertiary education institutions.
  • Immature understanding of outcomes - big data analytics with service providers in health / education / justice / housing etc.
  • Short AMPs.


Skill or Training Gap

  • Yes, continues to be weak.
  • Understanding of new technology - we need to keep up and share our learnings
  • NAMs training.
  • Maybe using live streams more publicising current opinion.
  • Educating customers around appropriate measures.
  • Access and capability.
  • Resilience of the community. Education and awareness.
  • Asset managers not necessarily concise story writers.
  • Yes, more training for those who are partly involved in AMP, a half qualification? AMP basics - needs to be practical and academic. Also perhaps a centre of excellence to assist with driving best practice.
  • Knowledge of IT. Awareness of technology. Training around putting funding cases together. Staff turnover. Investing in future capability of asset manager practitioners. Awareness of the industry. Literacy and understanding of data.  Critical thinking around data. Harnessing the enthusiasm. Training to focus on customer.
  • Grads get siloed very early on their career without being exposed to the rest of the industry
  • Our limited awareness of how similar we are to other engineering and asset disciplines.
  • Training is typically part of other degrees and does not start early enough to identify AM as a vocation of choice.
  • Yes - continue to engage schools and tertiary facilities.
  • Digital transformations.
  • Split AMPs into the key story plus appendices.


  • Customer expectations increasing faster than our ability to deliver on them.
  • Plans need to be horses for courses.
  • 200 page documents no one reads.
  • 10 buildings to 3 to reduce deficit.
  • No one definition of smart cities, IOT.
  • Target your audience.
  • Who is the audience for the plan, who is going to read it?
  • Including your data specifications in your requirements. Using the data. Dashboards: present the data to enable people to do their jobs. Making sure you know your audience.
  • Look at other sectors.
  • Optimisation not rationalisation and making the asset base more efficient - business vs asset capability.
  • Raising hands at the start for whether organisations used AMPs.

2018 Forum Outcomes

6 key themes were workshopped - click the links
below to view the outcomes from each one

1. Changing Requirements
2. Technological Change
3. Changing Business and Funding Rules
4. Skills and Capabilities
5. A Changing Environment
6. Future Cities