Developing & Evaluating Levels of Service Options for Local Government

This advanced course builds on the Introduction to Levels of Service seminar and looks at how to integrate levels of service into decision making. The seminar will be a mixture of presentations and interactive workshops created specifically for the Local Government sector.

Based on the NAMS Developing levels of service and performance measures guidelines, this seminar covers:

• Critically reviewing your performance management framework, levels of service and performance measures
• Developing and costing levels of service options
• Level of service decision making and organisational trade-offs
• Consultation techniques relevant to level of service debate with communities and stakeholders

Workshop sessions, case studies and group discussion forums will be used to practically illustrate the theory

Who should attend?

· Activity and Asset Managers from all local authority sector disciplines and their staff

· Long Term Plan and Statements of Intent coordinators

Why is this course for you?

The delivery of levels of service is the key driver in asset management and activity managers need a good understanding of levels of service for their management decisions. Paramount to this is an understanding of what outcomescustomers and stakeholders desire, and how these can be defined and measured for a particular activity or service area.

Dates & Locations

• Tuesday, 16th August, Wellington.

Daily Programme

8.30 - 9.00 am                           Registration/Coffee 9.00 - 10.15 am                         Session 1 10.15 - 10.30 am                       Morning Tea 10.30 - 12.30 pm                       Session 2 12.30 - 1.00 pm                         Lunch 1.00 - 2.40 pm                            Session 3 2.30 - 3.00 pm                            Afternoon Tea 3.00 - 4.00 pm                            Session 4 4.00 - 4.10 pm                            Conclusion/Feedback

Click on the image for the Seminar Brochure

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Registration Fees 

Standard Registration Fee $580 per person per day   |   Two day event $1000 NAMS Members - Save 10%! Single day event $522 | Two day event $900 To get the special member rate you must be a NAMS Member at the time you register for the event and register through your MY NAMS account See our Member Benefits page for more details See our Membership Options Multiple Attendee Discount Two attendees $550 each per single day | $970 each per two day event Three or more attendees $530 each per day   |  $940 each per day for                                                                                    two day event For discounted rates all attendees must belong to same organisation and attend the same seminar on the same day Multiple Attendee Discounts can only be made through our Manual Payment Option  - See our Multiple Attendee Registration Form Only one account per seminar per organisation will be issued All prices are inclusive of GST